Generally, as our product is made to order, delivery is expected in around 7 working days. Please expect delays in peak periods such as the lead-up to Christmas. If in doubt please do not hesitate to contact us direct.
Fairy bodies are made from recycled paper and not plastic and where possible we source our materials locally. Our boxes are made from recycled cardboard.
Our fairies are made using small parts and therefore we ask that they are displayed away from babies and very small children with a tendency to put things in their mouths.
If for any reason you are not happy with your order, we are more than happy to refund you in full. Please return the fairy as received, within 14 days, and we will refund or replace the item as requested.
It is very rare that we have complaints, or have that orders go missing in the postal system, but please do not hesitate to contact us if your parcel is taking too long after we have notified you of its shipment and we will look into the problem and advise accordingly.
We are more than happy for partial payments to be made on some of the more expensive items and, or when buying multiple items. Please contact us directly and we will set up an agreeable and affordable payment option for you.
Please note: We do not send out the item(s) until paid in full.